Immediate Response Vehicles

If you have a car insurance claim, we come to you.

Progressive uses Immediate Response^® Vehicles (IRVs) — those white SUVs with the Progressive logo on the side — to give your car insurance claim a head start. If your vehicle is involved in an accident, our claims representatives use IRVs to travel to repair shops, tow yards, your house — even the scene of an accident — to inspect your vehicle and write a damage estimate.

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IRV drivers are trained claims professionals who can resolve your claim efficiently. They discuss the accident with you, record all relevant information, take pictures of the scene, talk to witnesses and catalog damages to all vehicles. All this starts as soon as you report your claim.

Since 1994, Progressive IRVs have helped change car insurance. With one call to Progressive, you get fast, friendly claims service — wherever you are.