24/7 Car Insurance Claims Service
Progressive's trained claims professionals work with you to resolve your car insurance claims quickly and fairly.
If you have a claim with Progressive, our claims professionals begin working to resolve your claim as soon as possible, often contacting you within two hours after you report it.
Progressive claims representatives are specially trained to spot and estimate vehicle damage. They also participate in ongoing training classes, as well as hands-on practice, to ensure their estimating skills are accurate and efficient.
Claims reps also work with you to arrange towing if your vehicle isn't drivable. They work with body shops to ensure repairs are completed in a timely manner, which means your car insurance claim is continually monitored to reduce the time you spend without your vehicle.
If you choose to use a repair shop in our network, Progressive provides a lifetime guarantee on the repairs — if you experience any issues with the work, even 10 years later, we'll pay to fix it.
Progressive policyholders have 24/7 online access to check their claim status, too. No need to wonder if your estimate was completed or if your check was mailed. Simply log in online and see the activity on your claim — including payments to other parties involved.
With Progressive, you receive personalized service with every car insurance claim.
